"People’s appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they’re above average."
What Great Listeners Actually Do Jack Zenger and Joseph Folkman, (2016) Harvard Business Review.
The article summarises the analysis of 3,492 participants in a development program designed to help managers become better coaches. The study identified those who were perceived as being the most effective listeners (the top 5%) and the differences between great and average listeners.
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